office (781) 942-2950
fax (781) 942-2951


  pcAnywhere pdcRemote Support  
     
  Please read these instructions completely prior to downloading the software.  If you would like a PDF copy of these instructions, click here.  
       
 
  1. Click on the icon above to begin the installation of the remote support software.

  2. You'll be asked to either "Run" or "Save" the install package - click on the "RUN" button (with a Cable or DSL connection, this should take no longer than 5 minutes to download to your computer).

  3. Next, you'll be asked to install the software.  Again, click on the "RUN" button.

  4. When you are ready for your remote support session, double-click on the Symantec pcAnywhere icon that was placed on your desktop, similar to the one above.

  5. When pcAnywhere opens, click on the "Go to Advanced" view option in the window pane on the left, under the "Views" section.

  6. Call PDC Support at (781)-942-2950 and let them know you are ready for a remote-support session.  You will be asked to either click on the "PDC Support" or "PDC Support2" option.

That's it!  Should you have difficulty installing the software, please call us at (781) 942-2950.